Returns Policy

Return Policy Summary:

Our return policy lasts for 14 days from the date of order. Items must be unused and in their original packaging to be eligible for a return. Proof of purchase is required.

Refunds: Once your return is received and inspected, we will notify you of its approval status via email. Approved refunds will be processed and credited back to your original payment method within 3-5 business days. Please note a restocking fee may apply.

Exchanges: We only exchange items that are defective or damaged and a solution cannot be provided. If you need a replacement, please contact us via email.

Non-returnable items: Batteries and Preordered Items are non-returnable

Late or missing refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company or bank. Shipping costs for returns are your responsibility and non-refundable.

Warranty / Faulty Products: We adhere to Australian Consumer Law (ACL), ensuring products meet acceptable quality, fitness for purpose, and match their descriptions. Products may also carry manufacturer warranties, with details provided in the product documentation.

Warranty Claims: To claim warranty, contact our customer service with proof of purchase. We will assess and resolve issues as per ACL rights, covering major failures with options for refund, replacement, or compensation.

Exclusions: Warranty does not cover misuse, normal wear and tear, unauthorized repairs, products not purchased from us, or issues outside the warranty period.

For more information on your rights under Australian Consumer Law, visit the ACCC website. For any queries or assistance, please contact us directly. We prioritize resolving issues promptly and ensuring your satisfaction.